We Guarantee that your items will be shipped within 2 days. By guaranteeing this and having your package out of our doors within the 2-Day mark we ensure that you will receive your package as soon as possible. We also have a No Nonsense guarantee that states that should there be a problem with your packages delivery we will replace or refund if within reason (Refer to No Nonsense Policy in our Refund Policy Page Below). Our staff is hard at work to ensure your order is well packed and shipped out by our 2-day mark. Please read on for further shipping information.

Standard Shipping (2-8 Business Days) -- For this shipping method, we use a combination of UPS, direct U.S. Postal Service, or Fedex Smartpost, which delivers through U.S. Postal.

Ground Shipping (2-6 Business Days) -- This service delivers by 5 p.m., Monday through Friday.

USPS Priority Mail(2-6 Business Days)-- This service delivers quickly depending on distance.

One-Day Expedited -- This service delivers by 10:30 a.m. (most of the time), 12 p.m. (noon), or by the end of the day, Monday through Friday, depending on the destination.

Two-Day Expedited-- This service delivers by 5 p.m., Monday - Friday.


Three-Day Expedited--This service delivers by 5 p.m., Monday - Friday.

Anywhere in the United States (where available). This shipping method may not be available for certain zip codes, the states of Hawaii and Alaska, or U.S. Territories -- such as Puerto Rico, the Virgin Islands and Guam.

Things to Remember:

· The UPS driver may choose not to leave a package if you aren't present to sign for it. To avoid such a situation and ensure receipt of your package, you may want to use a business address.

· If your order contains products needing refrigeration, and was placed after the cut-off time of 12 pm Thursday, it won't be shipped out until Monday. (We will indicate on the web page if an item requires refrigeration by attaching the word "ice" after the product name.)

References & Numbers:

UPS Tracking: http://www.ups.com/etracking/tracking.cgi

USPS Postal Tracking: https://tools.usps.com/go/TrackConfirmAction!input.action

Information for International Customers:

Import Taxes:

Please make sure your shipping address, phone number and email are full and complete. The phone number or email may be used by the shipping company to contact you in case they have problems delivering your order. In accordance to our 2-day handling Guarantee, we will ship as soon as possible so if you have made a mistake with your shipping address then we will need to know as soon as possible.


Customs Information:

We will not be liable for packages refused or held by customs for delivery
We request that you contact your customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed.

Please Note: If your order is returned to us due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges jbcare.com has incurred during shipping, such as warehousing fees, return postage fees, etc.

For further shipping information regarding your country, please add a product to the shopping cart, choose your country from the pull-down menu, and then click on "calculate." If there are issues we are aware of, we will let you know there.
If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s).

Refunds are not available if you choose International Airmail as a shipping method and your order is lost. Also, refunds will not be issued until the returned packages are physically in our warehouse.

Things to Remember:

· Orders going through DHL or UPS have tracking information, and are delivered a lot quicker than International Airmail.

· Orders going through International Airmail are scrutinized less by customs in your country and subject to less custom duties, but have no tracking information, and take longer for delivery.

Credit card verification for first-time customers:
For your protection and ours, it is important to make sure credit cards are being used by their proper owners. So, it is possible that customers ordering for the first time from jbcare.com you may need to provide us with additional information to verify that you are the account holder. If that is necessary, we will let you know via email with a message from our verification team. Unlike credit card purchases made by US customers, international orders cannot be verified electronically or by telephone. The extra step of gathering this information is necessary for your protection and ours, to ensure that you are the actual credit card holder.

Checklist for First Time Customers:

· Review Customs Regulations & Shipping Information for International Customers before purchase

· Check your preferred shipping method choice or carrier

· Check or change shipping address before checkout or email us soon after checkout.

· If there is anything about your shipping address, personal information or package, please let us know preferably before 5pm PT by emailing us at [email protected] with the subject line: Urgent Order Info. Or call us at (213) 489-0966.

· Track Your Package and make sure it’s on course!

· Contact us for further questions.